Introduction As a customer looking to connect to NBN services, it is important to know the service classes and installation timeframes that are available. This article aims to provide a summary of the NBN service classes and its installation time, as... Read More

How to activate international calls International calls are normally barred on your mobile phone service as it incurs a corresponding charge per minute of use.   Follow the below steps to enable international calling: 1. Visit spintel.net.au 2.... Read More

I cannot receive incoming calls but I can make outgoing calls, why? For newly activated services, if your number is being transferred from another service provider, or from a different type of service, it may take time for the transfer to complete. Â... Read More

In this article, we’ll go through what you need to do to transfer your mobile phone number to SpinTel from another carrier.   Before you switch You’ll need to make sure of the following: You must be the account holder with your current... Read More

How do you activate international calling? For mobile services, international calling can be enabled through My Account. Click here to go through the steps. For landline phone services, call us at 1300 303 375 for assistance.   How much will it cost... Read More

Make sure the SIM used to the device is the registered SpinTel SIM on your account. ​ Make sure the mobile plan includes calls. If you are trying to call international numbers/premium numbers, you will need to activate this feature requires... Read More

See this article for a guide in making an international call. Otherwise, check the details below for more tips when you encounter an error.   Make sure International calling feature has been enabled (For VoIP services, contact us to enable) If... Read More

Important: Before starting the activation process, please make sure you have the old SIM card with you. Your old number should still be active to complete the process below:   1. Visit spintel.net.au 2. Select Customers and then SIM Activation.  ... Read More

An eSIM is exactly what it sounds like: an electronic or embedded SIM. There are no physical SIM cards involved, and no physical swapping over is required. Instead of a physical card, SIM technology is built right into your phone. You can download a... Read More

If a mobile service is being used by someone under 18 years of age, the service must be registered under an adult account holder (18 years or older). This ensures the service can be activated, managed, and supported in accordance with our account... Read More