Once you’ve received your SIM card, simply login to the activation page, enter your My Account credentials and provide your existing provider details to begin the transfer process.   Transferring a Postpaid service We will require your... Read More

A common cause of an unsuccessful mobile phone number transfer is entering incorrect account details during the activation process, meaning they don’t match those registered with your old provider.    Start by contacting your old provider to... Read More

In this article, we’ll go through what you need to do to transfer your mobile phone number to SpinTel from another carrier.   Before you switch You’ll need to make sure of the following: You must be the account holder with your current... Read More

Important: Before starting the activation process, please make sure you have the old SIM card with you. Your old number should still be active to complete the process below:   1. Visit spintel.net.au 2. Select Customers and then SIM Activation.  ... Read More

Can I keep the same number? Yes, you can definitely keep the same number! Just let us know the details of your existing number when activating. Click here to check number transfer requirements and process the activation online by following the... Read More

Introduction All 1300 numbers are ‘virtual numbers’ in that they get routed to a real number or answering point. When you get a 1300 number, you can choose to route the calls to either your landline or mobile number. Most 1300 numbers... Read More

An eSIM is exactly what it sounds like: an electronic or embedded SIM. There are no physical SIM cards involved, and no physical swapping over is required. Instead of a physical card, SIM technology is built right into your phone. You can download a... Read More

Can someone cancel my account/service on my behalf? Only the account holder or an authorised account contact can cancel or make changes to your account. You can authorise another person (e.g. wife, husband, daughter) to manage or cancel your account.... Read More

Click a question below to fast-forward to a section. What happens after I submit my order? When can I use the order tracker? How long will it take to complete my order? How will you keep me updated on the progress of my order? What if there... Read More

Important: Make sure the internet is working since phone line operates via internet.   Can’t make calls 1. Confirm phone cable is connected to port1 at the back of the modem. 2. Call multiple active numbers to see if it’s happening to... Read More