Introduction This article provides information about nbn technician installation appointments. It covers frequently asked questions about the appointment process, rescheduling, charges, and what to expect during and after the appointment.   How will... Read More

I cannot receive incoming calls but I can make outgoing calls, why? For newly activated services, if your number is being transferred from another service provider, or from a different type of service, it may take time for the transfer to complete. Â... Read More

Introduction As a customer looking to connect to NBN services, it is important to know the service classes and installation timeframes that are available. This article aims to provide a summary of the NBN service classes and its installation time, as... Read More

All types of nbn™ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections.   What is nbn™ Hybrid Fibre Coaxial (HFC)? An nbn™ Hybrid Fibre Coaxial (HFC) connection is used... Read More

Introduction This article provides detailed information on the estimated timeframes for completing NBN orders. The time required for NBN services to be fully activated depends on several factors, including whether the property is already NBN-ready,... Read More

Introduction This article aims to provide a clear understanding of the nbn new development charge, including its purpose, instances when it may apply, and how much it costs.   What is the nbn New Development Charge? The nbn new development charge is... Read More

If you’ve just signed up with SpinTel NBN and are using an Eero modem router, the good news is that SpinTel supports Dynamic IP (DHCP), which makes setup straightforward. To set up your eero router, you will need to: Download the eero app for... Read More

All types of nbnâ„¢ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbnâ„¢ Fibre to the Node (FTTN) connection is utilised where the existing copper phone and... Read More

Is there a charge to upgrade or downgrade your plan? Unless otherwise specified in the Critical Information Summary (CIS) you received after you submitted your order, there are no charges to upgrade or downgrade your plan.   My contract is still... Read More

If you previously requested cancellation of your service and now wish to have it reactivated, depending on how long ago the service was disconnected and the account status, we may be able to assist. Important: Your account must have no outstanding... Read More