Activation Timeframe for NBN Bundle and Standalone
Estimated Reading Time: 4 MinutesIntroduction
As a customer looking to connect to NBN services, it is important to know the service classes and installation timeframes that are available. This article aims to provide a summary of the NBN service classes and its installation time, as well as information on phone activation timeframes and NBN transfers.
NBN Service Classes and Installation Timeframes:
When connecting to NBN, you will receive an email that identifies your service class. The table below shows the different service classes, their definitions, and the installation timeframes:
|
Service Class |
Definition |
Installation Timeframe (Business days) |
Tech visit required? |
|
0 |
Planned to be serviceable by fibre |
Not Yet Serviceable |
Not Yet Serviceable |
|
1 |
Serviceable by fibre, no PCD or NTD in place (FTTP) |
5-20 |
Yes |
|
2 |
Serviceable by fibre, PCD installed, no NTD in place (FTTP) |
5-20 |
Yes |
|
3 |
Serviceable by fibre, PCD and NTD in place (FTTP) |
2 (BYO modem and No Number Transfer)
5 (SpinTel supplied modem or Number Transfer required) |
No |
|
4 |
Planned to be serviceable by Fixed Wireless |
Not Yet Serviceable |
Not Yet Serviceable |
|
5 |
Serviceable by Fixed Wireless, no antenna and NTD in place |
5-20 |
Yes |
|
6 |
Serviceable by Fixed Wireless, antenna and NTD in place |
2 (BYO modem and No Number Transfer)
5 (SpinTel supplied modem or Number Transfer required) |
No |
|
7 |
Planned to be serviceable by Satellite |
SpinTel does not offer Satellite services |
SpinTel does not offer Satellite services |
|
8 |
Serviceable by Satellite, no satellite dish/NTD in place |
SpinTel does not offer Satellite services |
SpinTel does not offer Satellite services |
|
9 |
Serviced by Satellite, dish and NTD in place |
SpinTel does not offer Satellite services |
SpinTel does not offer Satellite services |
|
10 |
Planned to be serviceable by Copper (FTTN) |
Not Yet Serviceable |
Not Yet Serviceable |
|
11 |
Serviceable by Copper, copper lead-in required (FTTN) |
5-20 |
Yes |
|
12 |
Serviceable by Copper, jumpering is required (FTTN) |
5-20 |
Yes, if no current active service |
|
13 |
Serviceable by Copper, infrastructure in place (FTTN) |
2 (BYO modem and No Number Transfer)
5 (SpinTel supplied modem or Number Transfer required) |
No |
|
20 |
Planned to be serviceable by cable (HFC) |
Not Yet Serviceable |
Not Yet Serviceable |
|
21 |
Within the HFC footprint, no drop, wall plate or NTD |
5-20 |
Yes |
|
22 |
Within the HFC footprint, drop in place, no wall plate or NTD |
5-20 |
Yes |
|
23 |
Within the HFC footprint, drop and wall plate in place, no NTD |
5-20 |
Yes |
|
24 |
Within HFC footprint, drop, wall plate, and NTD in place |
2-5 |
No |
|
30 |
Planned to be serviceable by Fibre to the Curb (FTTC) |
Not Yet Serviceable |
Not Yet Serviceable |
|
31 |
Within the FTTC footprint, copper lead-in is required, NTD will also be installed by the technician |
5-20 |
Yes |
|
32 |
Within the FTTC footprint, copper lead-in ins present but not connected to DPU |
5-20 |
Yes |
|
33 |
Within the FTTC footprint, property is connected to DPU but an NTD is required |
5-20 |
No |
|
34 |
Within the FTTC footprint, has previously been transferred to NBN and can transfer to a new provider without an installation appointment |
2 (BYO modem and No Number Transfer)
5 (SpinTel supplied modem or Number Transfer required) |
No |
Service Class and Definition
The table above provides a summary of the different service classes and their definitions. It is important to note that service classes 0, 4, 7, 8, 9, 10, and 20 are not yet serviceable.
Installation Timeframes
The installation timeframes for each service class vary from 2 to 20 business days, depending on the service class and whether a technician visit is required. It is important to note that for FTTP, FW, and HFC, customers can still use the existing copper and porting can take up to 5 days to complete after NBN completion.
Phone Activation Timeframe
| Type of transfer |
Modem Type | Porting Required | Timeframe |
|---|---|---|---|
| Bundle NBN Transfers (NBN and Phone) | SpinTel Supplied Modem | No | Within 3 days from the submission date |
| Bundle NBN Transfers (NBN and Phone) | BYO Modem | No | Same day as the submission date |
| Bundle NBN Transfers (NBN and Phone) | Any Modem | Yes | 5-10 business days from submission |
| Business Phone Porting | Any Modem | Yes (Complex Porting) | 5-6 weeks for complex cases (i.e., the number is linked with other numbers or has complex services - e.g. ISDN, Line Hunt, etc.) |
| Standalone NBN Transfers | BYO Modem | No | Same day as the submission date |
| Standalone NBN Transfers | SpinTel Supplied Modem | No | Within 3 days from the submission date |
Conclusion
This article has provided customers with important information on NBN service classes and installation timeframes, phone activation timeframes, and NBN transfers. It is important to note that the process date cannot be reversed or changed, and if there is a porting issue, the NBN order may need to be cancelled and resubmitted.
