Introduction This article provides information about nbn technician installation appointments. It covers frequently asked questions about the appointment process, rescheduling, charges, and what to expect during and after the appointment.   How will... Read More

You can reschedule your appointment online through My Account. Follow the instructions below depending on the type of appointment.   Rescheduling an Installation Appointment 1. Go to https://www.spintel.net.au/my-account/login and log in using your... Read More

I cannot receive incoming calls but I can make outgoing calls, why? For newly activated services, if your number is being transferred from another service provider, or from a different type of service, it may take time for the transfer to complete. Â... Read More

Introduction This article provides detailed information on the estimated timeframes for completing NBN orders. The time required for NBN services to be fully activated depends on several factors, including whether the property is already NBN-ready,... Read More

If you have requested a specific date for your NBN connection, here’s what you need to know to manage your expectations and ensure a smooth setup: 1. Service Class and Infrastructure The date on which your NBN service is connected depends on... Read More

This guide offers essential information about the installation of the FTTP connection box. Key Considerations: An approved nbn technician will discuss and obtain your consent regarding the placement of the nbn connection box before installation. It... Read More

To send a request in relocating your NBN service, see this article. Here are some commonly asked questions when relocating a service.   Is there any charge involved in relocating the service to a new address? For NBN service, a New Development... Read More

All types of nbn™ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections.   What is nbn™ Hybrid Fibre Coaxial (HFC)? An nbn™ Hybrid Fibre Coaxial (HFC) connection is used... Read More

If you’ve elected to upgrade the nbn technology type at your premises, the following terms and conditions will apply; You agree to cooperate with the requests of nbn technician, which may include finding a suitable position in your home or... Read More

Introduction As a customer looking to connect to NBN services, it is important to know the service classes and installation timeframes that are available. This article aims to provide a summary of the NBN service classes and its installation time, as... Read More