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<title>Home - All Categories - Your SpinTel Order  </title>
<link>https://articles.spintel.net.au/category/your-spintel-order/2/</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content.</description>
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										<guid>https://articles.spintel.net.au/article/how-to-track-your-order-with-spintel.html</guid>
										<title>How to Track Your Order with Spintel</title>
										<link>https://articles.spintel.net.au/article/how-to-track-your-order-with-spintel.html</link>
										<description><![CDATA[Introduction If you have recently placed an order with Spintel, you may be wondering how to track its progress. This article will guide you through the process of checking the status of your order, understanding the different order statuses, and...]]></description>

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										<guid>https://articles.spintel.net.au/article/understanding-the-nbn-new-development-charge.html</guid>
										<title>Understanding the nbn New Development Charge</title>
										<link>https://articles.spintel.net.au/article/understanding-the-nbn-new-development-charge.html</link>
										<description><![CDATA[Introduction This article aims to provide a clear understanding of the nbn new development charge, including its purpose, instances when it may apply, and how much it costs. Â  What is the nbn New Development Charge? The nbn new development charge is...]]></description>

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										<guid>https://articles.spintel.net.au/article/nbn-technician-installation-appointment-faq.html</guid>
										<title>nbn Technician Installation Appointment FAQ</title>
										<link>https://articles.spintel.net.au/article/nbn-technician-installation-appointment-faq.html</link>
										<description><![CDATA[Introduction This article provides information about nbn technician installation appointments. It covers frequently asked questions about the appointment process, rescheduling, charges, and what to expect during and after the appointment. Â  How will...]]></description>

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										<guid>https://articles.spintel.net.au/article/nbn-service-classes-and-installation-timeframes.html</guid>
										<title>nbn Service Classes and Installation Timeframes</title>
										<link>https://articles.spintel.net.au/article/nbn-service-classes-and-installation-timeframes.html</link>
										<description><![CDATA[Introduction NBN offers various service classes for different types of connections. This article provides a list of service classes and estimated installation timeframes to help you identify the type of connection and necessary workloads. Â  Service...]]></description>

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										<guid>https://articles.spintel.net.au/article/cancelling-your-order.html</guid>
										<title>Cancelling your order</title>
										<link>https://articles.spintel.net.au/article/cancelling-your-order.html</link>
										<description><![CDATA[Can I cancel my order? If we haven&rsquo;t started provisioning your service, you can cancel your order without incurring any charges. If you have received a notification that your order is in progress, you may be required to pay a cancellation fee...]]></description>

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										<guid>https://articles.spintel.net.au/article/activation-timeframe-for-nbn-bundle-and-standalone.html</guid>
										<title>Activation Timeframe for NBN Bundle and Standalone</title>
										<link>https://articles.spintel.net.au/article/activation-timeframe-for-nbn-bundle-and-standalone.html</link>
										<description><![CDATA[Introduction As a customer looking to connect to NBN services, it is important to know the service classes and installation timeframes that are available. This article aims to provide a summary of the NBN service classes and its installation time, as...]]></description>

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										<guid>https://articles.spintel.net.au/article/understanding-nbn-network-shortfalls-planned-remediation-date-prd-and-order-status.html</guid>
										<title>Understanding nbn Network Shortfalls: Planned Remediation Date &#40;PRD&#41; and Order Status</title>
										<link>https://articles.spintel.net.au/article/understanding-nbn-network-shortfalls-planned-remediation-date-prd-and-order-status.html</link>
										<description><![CDATA[In rare instances, the nbnâ¢ network may not be fully accessible at a property. This can hinder the completion of the installation appointment, leading to the order being placed on hold status. This scenario is referred to as a &rsquo;network...]]></description>

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										<guid>https://articles.spintel.net.au/article/sim-delivery-process.html</guid>
										<title>SIM Delivery Process</title>
										<link>https://articles.spintel.net.au/article/sim-delivery-process.html</link>
										<description><![CDATA[Introduction This article explains how your SIM card will be delivered, the expected delivery timeframes, and how to activate your service once it arrives. Â  Delivery Process Your SIM card will be delivered via our courier partner. Delivery...]]></description>

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										<guid>https://articles.spintel.net.au/article/understanding-nbn-order-completion-timeframes.html</guid>
										<title>Understanding NBN Order Completion Timeframes</title>
										<link>https://articles.spintel.net.au/article/understanding-nbn-order-completion-timeframes.html</link>
										<description><![CDATA[Introduction This article provides detailed information on the estimated timeframes for completing NBN orders. The time required for NBN services to be fully activated depends on several factors, including whether the property is already NBN-ready,...]]></description>

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										<guid>https://articles.spintel.net.au/article/tracking-your-modem-delivery-everything-you-need-to-know.html</guid>
										<title>Tracking Your Modem Delivery: Everything You Need to Know</title>
										<link>https://articles.spintel.net.au/article/tracking-your-modem-delivery-everything-you-need-to-know.html</link>
										<description><![CDATA[When you order a modem, it&rsquo;s important to stay informed about its delivery so you&rsquo;re ready to set up your service without delay. In this guide, we&rsquo;ll cover all the essential details, including how to track your shipment, update your...]]></description>

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										<guid>https://articles.spintel.net.au/article/why-your-order-is-on-hold-and-what-you-can-do-about-it.html</guid>
										<title>Why Your Order is on Hold and What You Can Do About It</title>
										<link>https://articles.spintel.net.au/article/why-your-order-is-on-hold-and-what-you-can-do-about-it.html</link>
										<description><![CDATA[Introduction This article will explain why your order may be placed on hold or rejected and what actions you can take to proceed with your order. Â  Requirements for Mobile Held Order   Incorrect DOB/Account Number: If you have entered incorrect...]]></description>

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										<guid>https://articles.spintel.net.au/article/understanding-the-nbn™-subsequent-installation-charge.html</guid>
										<title>Understanding the nbn™ Subsequent Installation Charge</title>
										<link>https://articles.spintel.net.au/article/understanding-the-nbn™-subsequent-installation-charge.html</link>
										<description><![CDATA[Introduction If you&#039;re considering adding another nbn line to your premises or activating nbn on a line with an existing copper service, you may be wondering about the subsequent installation charge. This article will explain what this charge is...]]></description>

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										<guid>https://articles.spintel.net.au/article/can-i-get-a-discount-for-bundling-nbn-with-my-mobile-plan.html</guid>
										<title>Can I Get a Discount for Bundling NBN with My Mobile Plan?</title>
										<link>https://articles.spintel.net.au/article/can-i-get-a-discount-for-bundling-nbn-with-my-mobile-plan.html</link>
										<description><![CDATA[Can I Get a Discount for Bundling NBN with My Mobile Plan? Yes&mdash;depending on your situation, a bundle discount may apply! If you&rsquo;re planning to order a new NBN service along with a new mobile plan, there&rsquo;s no need to contact us&mdash...]]></description>

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										<guid>https://articles.spintel.net.au/article/does-my-sim-only-plan-have-access-to-optus-5g.html</guid>
										<title>Does My SIM-Only Plan Have Access to Optus 5G?</title>
										<link>https://articles.spintel.net.au/article/does-my-sim-only-plan-have-access-to-optus-5g.html</link>
										<description><![CDATA[With the growing availability of Optus 5G across Australia, many customers are asking whether their current SIM-only plan supports 5G or is limited to 4G. Here&rsquo;s everything you need to know: Q: How do I know if my plan includes access to Optus...]]></description>

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										<guid>https://articles.spintel.net.au/article/understanding-developer-fees-dcc-vs-ndc-for-new-developments.html</guid>
										<title>Understanding Developer Fees: DCC vs NDC for New Developments</title>
										<link>https://articles.spintel.net.au/article/understanding-developer-fees-dcc-vs-ndc-for-new-developments.html</link>
										<description><![CDATA[Introduction When it comes to developing new properties, there are additional charges to consider beyond the standard fees. This article will explain and compare the two relevant charges: Developer Contributions Charge (DCC) and New Development...]]></description>

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										<guid>https://articles.spintel.net.au/article/understanding-your-nbn-connection-date.html</guid>
										<title>Understanding Your NBN Connection Date</title>
										<link>https://articles.spintel.net.au/article/understanding-your-nbn-connection-date.html</link>
										<description><![CDATA[If you have requested a specific date for your NBN connection, here&rsquo;s what you need to know to manage your expectations and ensure a smooth setup:  1. Service Class and Infrastructure The date on which your NBN service is connected depends on...]]></description>

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										<guid>https://articles.spintel.net.au/article/understanding-pre-authorisation-charges-what-you-need-to-know.html</guid>
										<title>Understanding Pre-Authorisation Charges: What You Need to Know</title>
										<link>https://articles.spintel.net.au/article/understanding-pre-authorisation-charges-what-you-need-to-know.html</link>
										<description><![CDATA[What is a Pre-Authorisation Charge? A pre-authorisation charge is a temporary hold placed on a customer&rsquo;s credit or debit card to verify that the card is valid and has sufficient funds or credit available. Unlike a typical charge that...]]></description>

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										<guid>https://articles.spintel.net.au/article/how-to-check-if-your-number-has-been-ported-to-spintel.html</guid>
										<title>How to Check If Your Number Has Been Ported to Spintel</title>
										<link>https://articles.spintel.net.au/article/how-to-check-if-your-number-has-been-ported-to-spintel.html</link>
										<description><![CDATA[Porting your phone number to a new service provider can be a smooth process, but you might wonder how to confirm that everything has gone through correctly. If you&rsquo;ve recently ported your number to Spintel and want to verify that the porting...]]></description>

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