Frequently Asked Questions (FAQ)

If you're dealing with connection issues, slow internet, or damaged nbnâ„¢ equipment—like a faulty or missing nbnâ„¢ box (NTD)—you might be wondering who to reach out to for assistance. The answer is found below.   When to Contact... Read More

Unfortunately, port forwarding is not possible using a CGNAT (Carrier-Grade Network Address Translation) IP address. CGNAT is used to conserve IPv4 addresses by sharing a single public IP address among multiple customers.   To port forward, you may... Read More

To send a request in relocating your NBN service, see this article. Here are some commonly asked questions when relocating a service.   Is there any charge involved in relocating the service to a new address? For NBN service, a New Development... Read More

Whilst 5G Wireless broadband service requires provisioning in order to work, 4G Wireless Broadband and Mobile Broadband can be used regardless of your location. You can bring it anywhere and will still work as long as the new place is covered by a 4G... Read More

Maintaining consistent communication is paramount as we navigate changes in our geographical locations and telecom providers. With the change to digital telephone networks, moving numbers becomes easier. Understanding VoIP Number Porting: VoIP number... Read More

Can I keep the same number? Yes, you can definitely keep the same number! Just let us know the details of your existing number when activating. Click here to check number transfer requirements and process the activation online by following the... Read More

What is an NBN battery? In the instance of nbn™ Fibre to the Premises, nbn supplies and installs a connection box within your home or business. This box needs to be connected to the power in order to work.   Battery Specifications Battery type:... Read More

Parental Controls allow you to set up unique restrictions on internet access for each member of your family. You can block inappropriate content, set daily limits for the total time spent online, and restrict internet access to certain times of the... Read More

Process A Payment ◙ Request for Payment Extension  Unsuspend Service ◙ FAQs  Unsuspend service Once the payment has been received by SpinTel, it may take up to 1 hour for the service to be restored. Please power off and on the device after 1... Read More

Click a question below to fast-forward to a section. What happens after I submit my order? When can I use the order tracker? How long will it take to complete my order? How will you keep me updated on the progress of my order? What if there... Read More