Cancelling your account/service

Before you proceed with cancellation, we’d like to highlight a few alternatives that may better suit your needs:

✅Transfer account ownership: If someone else will be using the service, you can transfer the account to their name without needing to cancel.

✅Switch to a different plan: If your current plan doesn’t meet your requirements, we can help you find one that better suits your budget or usage needs.

✅Relocate your service to a new address: Are you moving? We can transfer your service to your new location to ensure uninterrupted access.

✅Change to another service type: Explore our other service options, such as Mobile, NBN, and Wireless Broadband, to find one that meets your needs.

 

A Few Reminders:

• SpinTel services are billed in advance. If you choose to cancel your service, any unused portion of your advance payment is non-refundable. However, by selecting an end date that aligns with the end of your current billing cycle, you can continue using the service through that period.

• If cancellation is requested within the current billing cycle, but the elected service end date falls in the next billing cycle, your final bill will include a prorated charge for the period the service remains active in the following cycle.

If you still wish to proceed with cancellation, please follow the steps below to request it through your online account.

 

How to process a service cancellation through My Account

1. Log in to My Account with your username and password at https://www.spintel.net.au/my-account/login

2. From the Dashboard, locate the service you wish to cancel and click Manage Service.

3. Scroll down to the Service Management section and select Cancel this service.

4. Choose your preferred cancellation date.

5. Select a reason for canceling and accept the terms & conditions.

6. Click Submit Cancellation to finalise your request.

 

How to withdraw or change the service end date for a cancellation submitted via My Account

1. On the Dashboard, click Manage Service next to the service you wish to update.

2. Click Withdraw Cancellation to immediately remove the existing cancellation request.

3. To change the service end date, simply resubmit a new cancellation request with the updated date after withdrawing the original.

 

Need Assistance? We're Here to Help!

If you need any further guidance or have questions about your options, our support team is ready to assist you. 

📞 Call us: 1300 303 375 – Speak with one of our representatives for real-time support.
💬 Chat with us: Click on the chat icon on our website to connect with our team instantly.

We’re committed to providing the best experience possible, so don’t hesitate to reach out! 😊