If there is an error in the spelling of your name or if you have legally changed your name or your business name, you will need to update your account details with us. The process differs slightly depending on whether you have a residential or... Read More

Personal details on the account includes the name, date of birth, billing address, payment details and much more. You may update personal details online or by speaking to one of our friendly representatives.   What are the personal details that can... Read More

Can I change or transfer ownership of my SpinTel account to someone else? Yes, you can transfer your services to another person by completing the online form. Once the transfer authorisation is done, an email will be sent to you that should be... Read More

If you’re moving to a new house and want to transfer your NBN service/s, you can either fill in an online relocation form, or call us on 1300 303 375 to get more information or start the process of transferring your services. To submit the... Read More

Introduction Port forwarding allows external devices to access services on your home network, such as gaming servers, security cameras, or remote desktop connections. To configure port forwarding on a TP-Link modem, you’ll need some specific... Read More

If you have requested a specific date for your NBN connection, here’s what you need to know to manage your expectations and ensure a smooth setup: 1. Service Class and Infrastructure The date on which your NBN service is connected depends on... Read More

This guide offers essential information about the installation of the FTTP connection box. Key Considerations: An approved nbn technician will discuss and obtain your consent regarding the placement of the nbn connection box before installation. It... Read More

What is Fibre to the Curb? Fibre to the Curb is a new access technology that will form part of the nbn™ broadband access network rollout to provide access to broadband services to Australian homes and businesses.   An nbn™ FTTC connection is... Read More

Introduction This article will explain why your order may be placed on hold or rejected and what actions you can take to proceed with your order.   Requirements for Mobile Held Order Incorrect DOB/Account Number: If you have entered incorrect... Read More

Joining SpinTel is a straightforward process, and you have several options to choose from: Ordering Online: Visit our website and follow the simple steps to sign up for our services. Chatting with Us: Click on the chat icon in the lower right corner... Read More