Secure calling is a phone feature that encrypts voice data for added security. This feature is no longer offered by SpinTel. Read More

The PIN protects your SIM from unauthorised use if your router should get stolen. If use of PIN is turned on, it needs to be keyed in when you turn on your modem.   To activate/deactivate this feature, you just need to follow the below steps. With... Read More

What is WiFi calling? WiFi Calling allows you to make and receive calls, MMS and SMS over a WiFi network.   How does WiFi calling work? When Wi-Fi calling is enabled, your phone will automatically identify the strongest network available. This means... Read More

This guide is for customers using FTTN (Fibre to the Node) or FTTB (Fibre to the Building) NBN services. It covers common dropout symptoms, likely causes, and step-by-step instructions to help you quickly restore your connection.   Dropouts You... Read More

This guide is for customers using Fixed Wireless (FW) NBN services. It covers common dropout symptoms, likely causes, and step-by-step instructions to help you quickly restore your connection.   Dropouts You Might Notice Internet disconnects... Read More

This guide is for customers using FTTC (Fibre to the Curb) NBN services. It covers common dropout symptoms, likely causes, and step-by-step instructions to help you quickly restore your connection.   Dropouts You Might Notice Internet disconnects... Read More

This guide is for customers using HFC (Hybrid Fibre Coaxial) NBN services. It explains common dropout symptoms, likely causes, and step-by-step instructions to help restore your connection quickly.   Dropouts You Might Notice Internet connection... Read More

When you upgrade from Fibre to the Curb (FTTC) to Fibre to the Premises (FTTP), the nbn-supplied FTTC Network Connection Device (NCD) is no longer needed for your new service. Since the NCD belongs to nbn, it should be returned so it can be... Read More

What is Two-Factor Authentication (2FA)? Two-Factor Authentication (2FA) is an extra layer of security that helps protect your account. It requires two steps to verify your identity: Something you know (your password) Something you have (a code sent... Read More

At SpinTel, we utilise Carrier-Grade NAT (CGNAT) as part of our network infrastructure to help manage the availability of IPv4 addresses in a scalable and secure manner. This industry-standard approach enables us to deliver reliable internet... Read More