Home Phone Features and Troubleshooting Guide

You can easily manage your voicemail settings through My Account. Just follow these steps: 1. Go to spintel.net.au. 2. Click on Customers, then select My Account and log in.   3. Once logged in, click Manage Service for the home phone service... Read More

Important: Make sure the internet is working since phone line operates via internet.   Can’t make calls 1. Confirm phone cable is connected to port1 at the back of the modem. 2. Call multiple active numbers to see if it’s happening to... Read More

How to Enable Call forward on your Home Phone: 1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account.   3. Once logged in, the dashboard displays the summary of your services and their usage. Click Manage... Read More

Your phone service allows you to make calls using your nbn internet service just like the old copper lines. Manage your usage and keep your phone features working for your needs.   Checking your Usage 1. Login to My Account.   2. Once logged in,... Read More

Steps to Check Call History through the Modem Interface: 1. Access the Modem Configuration Page To access the modem interface, please make sure your device is connected to your modem through a wired or wireless connection. From your browser, type... Read More

I cannot receive incoming calls but I can make outgoing calls, why? For newly activated services, if your number is being transferred from another service provider, or from a different type of service, it may take time for the transfer to complete. Â... Read More