Typical Evening Speed The typical expected experience between 7pm–11pm which is the busy time for Internet traffic. It is not a guaranteed minimum speed. The actual speed experienceddepends on a number of factors – see Technical Limitations below... Read More

If you’ve elected to upgrade the nbn technology type at your premises, the following terms and conditions will apply; You agree to cooperate with the requests of nbn technician, which may include finding a suitable position in your home or... Read More

Steps on how to change your plan through My Account 1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account. 3.  Select the relevant service on the Dashboard and click on Manage Service 4. Scroll down to Service... Read More

NBN is offering an upgrade from FTTN/FTTC to FTTP for faster, more reliable internet in select areas. It involves installing new equipment inside and outside your home, with appointments scheduled with NBN-approved technicians. Click here to learn... Read More

Whether or not you can get an independent NBN connection for your granny flat depends on its address and setup. If Your Granny Flat Has Its Own Address: If your granny flat has a unique, registered address separate from the primary residence, you can... Read More

What is Fibre to the Curb? Fibre to the Curb is a new access technology that will form part of the nbn™ broadband access network rollout to provide access to broadband services to Australian homes and businesses.   An nbn™ FTTC connection is... Read More

FAQs About Bridge Taps What is a Bridge Tap? A bridge tap, also called "star wiring," is a point where a single cable splits into multiple branches to connect additional sockets. This setup enables more locations in your home for plugging in phones... Read More

All SpinTel-supplied modems are pre-configured and ready to use straight out of the box, making it incredibly simple to set up.   At present, SpinTel offers TP Link VX230v modem for nbn service.   AX1800 Dual-Band Wi-Fi 6 VDSL/ADSL Modem Router... Read More

NBN Fibre to the Premises (FTTP) offers a fast and reliable internet connection. However, occasional dropouts may occur. This guide provides a step-by-step process to identify and resolve issues with your FTTP connection. Follow these steps to ensure... Read More

Who to contact As nbn is a wholesale provider, please contact SpinTel on 1300 303 375 directly for: Connection delays Getting an nbn connection Network outages Missing or incorrect address details Concerns about service performance, which... Read More