SpinTel is one of Australia’s leading service providers and we’ve received multiple awards, thanks to our innovative products, high-quality customer service and extensive nationwide coverage.​​SpinTel’s Mobile Plans have no lock... Read More

In rare instances, the nbn™ network may not be fully accessible at a property. This can hinder the completion of the installation appointment, leading to the order being placed on hold status. This scenario is referred to as a ’network... Read More

Mobile outages can be frustrating, especially when you rely on your phone for work or staying in touch with friends and family. While some outages are planned and announced in advance, others are unplanned and can happen unexpectedly. Step 1: Check... Read More

1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account. 3.  Select the relevant service on the Dashboard and click on Manage Service 4. Scroll down to Service Management and click Change my plan 5. Select your... Read More

For Mobile, Capped means once you reach the data allowance amount, we will automatically suspend your data unless you wish to buy data block. ​Uncapped means once you reach the data allowance amount, we will automatically add 1GB data ($10), a... Read More

If you’re wondering whether your SIM-only plan includes access to Optus 5G or if it’s limited to Optus 4G, you’re not alone. With the rapid expansion of 5G networks across Australia, many customers are curious about what their... Read More

Is there a charge to upgrade or downgrade your plan? Unless otherwise specified in the Critical Information Summary (CIS) you received after you submitted your order, there are no charges to upgrade or downgrade your plan.   My contract is still... Read More

Refer your family or friends to SpinTel and you will get a $5 recurring credit when they join NBN with you, or enjoy $1 for every mobile number they bring over to SpinTel while you’re on a mobile plan using your referral code. For every... Read More

Does SpinTel accept PayPal? Yes, SpinTel accepts PayPal for manual payments, including adding data blocks and other one-time transactions. Exciting news to our valued customers! SpinTel now accepts Pay-in-4 payments using PayPal.   What is Pay in 4?... Read More

Typical Evening Speed The typical expected experience between 7pm–11pm which is the busy time for Internet traffic. It is not a guaranteed minimum speed. The actual speed experienceddepends on a number of factors – see Technical Limitations below... Read More