Introduction This article provides detailed information on the estimated timeframes for completing NBN orders. The time required for NBN services to be fully activated depends on several factors, including whether the property is already NBN-ready,... Read More

NBN Fibre to the Premises (FTTP) offers a fast and reliable internet connection. However, occasional dropouts may occur. This guide provides a step-by-step process to identify and resolve issues with your FTTP connection. Follow these steps to ensure... Read More

Important: Make sure the internet is working since phone line operates via internet.   Can’t make calls 1. Confirm phone cable is connected to port1 at the back of the modem. 2. Call multiple active numbers to see if it’s happening to... Read More

When you order a modem, it’s important to stay informed about its delivery so you’re ready to set up your service without delay. In this guide, we’ll cover all the essential details, including how to track your shipment, update your... Read More

Introduction If you have recently placed an order with Spintel, you may be wondering how to track its progress. This article will guide you through the process of checking the status of your order, understanding the different order statuses, and... Read More

Can I cancel my order? If we haven’t started provisioning your service, you can cancel your order without incurring any charges. If you have received a notification that your order is in progress, you may be required to pay a cancellation fee... Read More

How do I transfer my NBN service to SpinTel? If you already have an active nbn™ service and want to switch to SpinTel, the process is quick and simple. Below are the most common questions and answers to guide you through the transfer.   Can I keep... Read More

Introduction As a customer looking to connect to NBN services, it is important to know the service classes and installation timeframes that are available. This article aims to provide a summary of the NBN service classes and its installation time, as... Read More

Introduction This article provides information about nbn technician installation appointments. It covers frequently asked questions about the appointment process, rescheduling, charges, and what to expect during and after the appointment.   How will... Read More

In rare instances, the nbnâ„¢ network may not be fully accessible at a property. This can hinder the completion of the installation appointment, leading to the order being placed on hold status. This scenario is referred to as a ’network... Read More