Introduction This article provides detailed information on the estimated timeframes for completing NBN orders. The time required for NBN services to be fully activated depends on several factors, including whether the property is already NBN-ready,... Read More

Introduction This article provides information about nbn technician installation appointments. It covers frequently asked questions about the appointment process, rescheduling, charges, and what to expect during and after the appointment.   How will... Read More

If you have requested a specific date for your NBN connection, here’s what you need to know to manage your expectations and ensure a smooth setup: 1. Service Class and Infrastructure The date on which your NBN service is connected depends on... Read More

Setting up an nbn connection involves several steps. Follow this guide to get your nbn service up and running.   Step 1: Check your Connection Type There are various types of NBN connections, each with its unique setup requirements for your modem.... Read More

This guide offers essential information about the installation of the FTTP connection box. Key Considerations: An approved nbn technician will discuss and obtain your consent regarding the placement of the nbn connection box before installation. It... Read More

What is BizCare? As each business setup is different, our business customers will receive a priority service, free of charge. After placing your order, someone from our BizCare team will contact you to further discuss your requirements and take you... Read More

To send a request in relocating your service, see this article. Here are some commonly asked questions when relocating a service.   Is there any charge involved in relocating the service to a new address? For NBN service, a New Development Charge of... Read More

I cannot receive incoming calls but I can make outgoing calls, why? For newly activated services, if your number is being transferred from another service provider, or from a different type of service, it may take time for the transfer to complete. Â... Read More

If you’ve only ever lived in a house or a self-contained unit you may never heard of an MDF. For houses, the connection is generally from the exchange directly to your house.   For apartments, or Multi-Dwelling Unit’s (MDU) it’s a... Read More

What is the Network Boundary Point (NBP)? The Network Boundary Point (NBP) is where the network provider’s responsibility ends, and beyond that, any issues are the building owner’s responsibility.   The NBP’s location depends on... Read More