Whether or not you can get an independent NBN connection for your granny flat depends on its address and setup. If Your Granny Flat Has Its Own Address: If your granny flat has a unique, registered address separate from the primary residence, you can... Read More

Safe and quick: bill payments have never been easier. Keep an eye on your allocated monthly data by tracking your service usage. Need more time to pay your bill? Easily request a payment extension.  Chewed through your monthly data allowance... Read More

1. Visit spintel.net.au 2. Login to My Account by clicking on Customers and then My Account. 3. From the top of the page, click on Billing and select Request a payment extension 4. Enter the date you want to pay the bill and click on Submit.  ... Read More

An account holder can change a user’s level of authority from Basic User to Account Administrator, or vice versa.   An Account Moderator has the same rights as the account holder and must be at least 18 years old. They can: Add new services ... Read More

Financial Hardship Request SpinTel’s Payment Assistance Policy aims to aid customers facing financial challenges, ensuring continued access to telecommunications services. Eligible customers can request assistance via various channels... Read More

Process A Payment ◙ Request for Payment Extension  Unsuspend Service ◙ FAQs  Unsuspend service Once the payment has been received by SpinTel, it may take up to 1 hour for the service to be restored. Please power off and on the device after 1... Read More

Important Note: If the SIM card is not activated within 7-10 days, the service will automatically activate and billing will commence. Should you wish to delay the activation, contact us for assistance.   Steps on how to activate your pre-inserted... Read More

What is Missed Call Service? The ’Missed Call Service’ is an alternative to voicemail that sends you an MMS (multimedia message) with an audio recording of the caller’s message, whenever you’re unable to answer your mobile.  ... Read More

To enable or disable your voicemail, follow these steps: 1. Visit spintel.net.au 2. Click Customers and select My Account to log in to your online account.   3. Once logged in, click Manage Service for the mobile service you want to update.   4.... Read More

Managing your mobile service features, such as calls, SMS, or voicemail, is quick and easy through My Account. You can enable or disable specific features to suit your preferences. Important Note: Disabling a mobile service feature will restrict its... Read More