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 Frequently Asked Questions (FAQ)

Acceptable Use Policy (AUP) for Mobile Services

This AUP defines some possible activities that SpinTel may consider to be a breach of the policy.   Mobile plans with unlimited calls or SMS’s must not be used for commercial use if the commercial use includes any of the following activities: ... Read More

Caller ID Spoofing

What Is Spoofing? Spoofing is when a caller deliberately falsifies the information sent to the caller’s identification screen to conceal their identity. They can make it look like they’re calling from a different place or phone number, or... Read More

WiFi Calling FAQs

What is WiFi calling? WiFi Calling allows you to make and receive calls, MMS and SMS over a WiFi network.   How does WiFi calling work? When Wi-Fi calling is enabled, your phone will automatically identify the strongest network available. This means... Read More

Business Broadband Bundle FAQs

What is BizCare? As each business setup is different, our business customers will receive a priority service, free of charge. After placing your order, someone from our BizCare team will contact you to further discuss your requirements and take you... Read More

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