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SpinTel’s mobile plans are powered by Optus and offer high-speed data on your mobile. Learn what’s the available network in your area below.   Checking your coverage Simply visit the SpinTel Website and select Coverage, or you can also... Read More

Mobile outages can be frustrating, especially when you rely on your phone for work or staying in touch with friends and family. While some outages are planned and announced in advance, others are unplanned and can happen unexpectedly. Step 1: Check... Read More

What type of mobile service does SpinTel offer? SpinTel’s mobile service is postpaid. This means you’ll be billed monthly based on your selected plan and any additional usage, with no need to recharge manually.   Are there lock-in... Read More

Installing an eSIM is quick and convenient, but a few checks before you begin can help ensure a smooth activation. Follow the steps below to get your eSIM up and running. Before You Begin Before installing your eSIM, make sure you have completed the... Read More

Explore the common eSIM installation errors below and follow the recommended troubleshooting steps to resolve them. QR Code not working If your eSIM QR code does not scan using your phone's camera: Make sure the QR code is clear and fully... Read More

Looking to switch from a physical SIM to an eSIM or get a new phone? You can easily request a SIM replacement through My Account. The steps below apply only when replacing the SIM for an active mobile service. If the service is inactive or the order... Read More

  What’s a SIM card? SIM stands for Subscriber Identity Module. The SIM is a tiny plastic card with an integrated chip. When you insert it into your device, the SIM card allows the network to identify your device.   What are the different SIM... Read More

We’ve compiled a list of possible questions you might have about getting a replacement SIM along with their corresponding answers below.   How much does it cost to get a new SIM card? Getting a replacement SIM card is free; however, postage... Read More

A common cause of an unsuccessful mobile phone number transfer is entering incorrect account details during the activation process, meaning they don’t match those registered with your old provider.    Start by contacting your old provider to... Read More

Important: Before starting the activation process, please make sure you have the old SIM card with you. Your old number should still be active to complete the process below:   1. Visit spintel.net.au 2. Select Customers and then SIM Activation.  ... Read More