Annive Federicos

Before you proceed with cancellation, we’d like to highlight a few alternatives that may better suit your needs: Transfer account ownership: If someone else will be using the service, you can transfer the account to their name without needing... Read More

Leaving Australia? If you're moving overseas, we recommend cancelling your service at your old address when it's most convenient for you to avoid charges for unused service. You can cancel anytime by logging in to My Account, then clicking... Read More

SpinTel may charge a late payment fee or dishonour/decline fee as agreed and outlined in our terms and conditions. ​ How much is the dishonour/decline fee and when is it charged? A dishonour/decline fee of $15 is incurred when the payment has been... Read More

The bill will be sent either on the 7th or the 21st depending on when the billing cycle falls for the account and will be deducted from the nominated bank account or credit card 7 days from the receipt of the invoice.   Below are the steps on how to... Read More

What is the Annual Mobile Number Levy? The Annual Mobile Number Levy is a government-mandated fee applied to mobile services in Australia. It is set by the Australian Communications and Media Authority (ACMA) to help cover the cost of administering... Read More

Early Termination Fees An early termination fee may apply if you cancel a SpinTel service before your contract end date. You can check the Critical Information Summary (CIS) for your plan to see what early termination fee applies.   Month-to-Month... Read More

Receiving and understanding a bill can sometimes be overwhelming, especially when multiple charges, dates, and terms are involved. This guide will help you navigate through your bill with ease, using an example statement from SpinTel to illustrate... Read More

Here’s a rundown of typical enquiries about paying a bill, along with our responses: Do I still have to call every month to pay my bill? No, the amount owed will automatically be debited from your nominated account or card on its due date. I... Read More

1. Log in to My Account with your username and password at https://www.spintel.net.au/my-account/login   2.. Once logged in, go to Billing and select Billing Notifications     3. Select the preferred billing notification and click Update Bill... Read More

Understanding Your First Bill & Pro-Rata Charges When your service is first activated, your initial bill will include a pro-rata charge to align your billing with our standard billing cycle. This means you'll only be charged for the portion... Read More