Introduction This article will explain why your order may be placed on hold or rejected and what actions you can take to proceed with your order. Â Requirements for Mobile Held Order Incorrect DOB/Account Number: If you have entered incorrect... Read More
Introduction As a customer looking to connect to NBN services, it is important to know the service classes and installation timeframes that are available. This article aims to provide a summary of the NBN service classes and its installation time, as... Read More
Introduction This article provides information on how and when customers can expect to receive their SIM card and how to activate it. Â Delivery Process Customers can expect to receive their SIM card via Australia Post. The delivery time frame... Read More
Introduction This article provides detailed information on the estimated timeframes for completing NBN orders. The time required for NBN services to be fully activated depends on several factors, including whether the property is already NBN-ready,... Read More
Introduction This article provides information about nbn technician installation appointments. It covers frequently asked questions about the appointment process, rescheduling, charges, and what to expect during and after the appointment. Â How will... Read More
Introduction This article aims to provide a clear understanding of the nbn new development charge, including its purpose, instances when it may apply, and how much it costs. Â What is the nbn New Development Charge? The nbn new development charge is... Read More
When you order a modem, it’s important to stay informed about its delivery so you’re ready to set up your service without delay. In this guide, we’ll cover all the essential details, including how to track your shipment, update your... Read More
Can I cancel my order? If we haven’t started provisioning your service, you can cancel your order without incurring any charges. If you have received a notification that your order is in progress, you may be required to pay a cancellation fee... Read More
Introduction If you're considering adding another nbn line to your premises or activating nbn on a line with an existing copper service, you may be wondering about the subsequent installation charge. This article will explain what this charge is... Read More
Introduction NBN offers various service classes for different types of connections. This article provides a list of service classes and estimated installation timeframes to help you identify the type of connection and necessary workloads. Â Service... Read More