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Annive Federicos

Annive Federicos

SIM Delivery Process

Introduction This article provides information on how and when customers can expect to receive their SIM card and how to activate it.   Delivery Process Customers can expect to receive their SIM card via Australia Post. The delivery time frame... Read More

Understanding NBN Order Completion Timeframes

Introduction This article provides detailed information on the estimated timeframes for completing NBN orders. The time required for NBN services to be fully activated depends on several factors, including whether the property is already NBN-ready,... Read More

nbn Technician Installation Appointment FAQ

Introduction This article provides information about nbn technician installation appointments. It covers frequently asked questions about the appointment process, rescheduling, charges, and what to expect during and after the appointment.   How will... Read More

Understanding the nbn New Development Charge

Introduction This article aims to provide a clear understanding of the nbn new development charge, including its purpose, instances when it may apply, and how much it costs.   What is the nbn New Development Charge? The nbn new development charge is... Read More

Cancelling your order

Can I cancel my order? If we haven’t started provisioning your service, you can cancel your order without incurring any charges. If you have received a notification that your order is in progress, you may be required to pay a cancellation fee... Read More

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