How do you know if your ZTE modem is compatible with nbn? There are 2 different types of ports you need to check whether your modem is compatible with the type of nbn service that you have on your premise. 1. DSL port - often grey in colour, uses... Read More

When your home phone service is activated – we will send you an email with the username and password required to set up the phone service on your modem.   Different modem manufacturers may use different titles for the below. Please check with us... Read More

Important: Your modem or router must be fibre-ready for use with the type of nbn technology at your address. If unsure, please check the technical specifications in the manual, on the manufacturer’s website or by calling the modem manufacturer... Read More

These are the settings that you need to set up your Home Phone service using your own modem. The setup on each device varies so some items might not be applicable. If you’re using a SpinTel provided modem you won’t need to configure the... Read More

Setting up an nbn connection involves several steps. Follow this guide to get your nbn service up and running.   Step 1: Check your Connection Type There are various types of NBN connections, each with its unique setup requirements for your modem.... Read More

Performing a factory reset can often resolve connectivity issues. Please follow the steps below to reset your modem to its factory settings.   Important: A factory reset will erase all custom settings, including your Wi-Fi name and password.... Read More

What is a default gateway? In most local networks, the default gateway is the Wi-fi router. It allows you to reach servers and devices outside of your network.   What is a default gateway address? Your default gateway address will usually be your... Read More

Prior to making use of the service, new customers are required to activate their SIM card online through either our activation page or by scanning the QR code provided at the bottom of the letter we dispatched. Check out the video below on how to set... Read More

There are a lot of modem/router brands out there. We have listed some commonly used modems in Australia, in case you want to access your modem gateway to make some changes to your modem.   Commonly Used Modems The modem gateway by default is... Read More

Important: If your modem has been purchased from another service provider, you may need to confirm it is not "locked" so it can be used with SpinTel’s NBN service, compatible with the nbn technology at your premises, and that the physical... Read More