All types of nbn™ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections.   What is nbn™ Hybrid Fibre Coaxial (HFC)? An nbn™ Hybrid Fibre Coaxial (HFC) connection is used... Read More

NBN is offering an upgrade from FTTN/FTTC to FTTP for faster, more reliable internet in select areas. It involves installing new equipment inside and outside your home, with appointments scheduled with NBN-approved technicians. Click here to learn... Read More

If you’ve elected to upgrade the nbn technology type at your premises, the following terms and conditions will apply; You agree to cooperate with the requests of nbn technician, which may include finding a suitable position in your home or... Read More

What is Fibre to the Curb? Fibre to the Curb is a new access technology that will form part of the nbn™ broadband access network rollout to provide access to broadband services to Australian homes and businesses.   An nbn™ FTTC connection is... Read More

Introducing SpinTel Ultra WiFi 5G Home Internet Modem Key Features 5G Home Modem / Router Connectivity options including Wi-Fi 6 AX6000 Dual 2.5GB Ethernet ports & USB Type C port Both LCD & Web-based menus for configuration and device... Read More

The Whole Home Mesh Wi-Fi AP system is designed to extend your network coverage across your entire home. It consists of a Main AP that connects to a wired router, modem, or gateway, and one or more agents that extend the wireless coverage. Empowered... Read More

To send a request in relocating your service, see this article. Here are some commonly asked questions when relocating a service.   Is there any charge involved in relocating the service to a new address? For NBN service, a New Development Charge of... Read More

What is an NBN battery? In the instance of nbn™ Fibre to the Premises, nbn supplies and installs a connection box within your home or business. This box needs to be connected to the power in order to work.   Battery Specifications Battery type:... Read More

Please check first on our network status page for any outage in your area. You can click on the links below to check your area for outages.   - SpinTel Network Status - nbn Network Outages   Once you have confirmed that there are no outages, you... Read More

What is NBN HFC Service? Hybrid Fibre Coaxial (HFC) is a type of nbn™ technology. This is basically the same technology that is used to deliver cable TV subscriptions, such as Foxtel.   First time using an HFC connection? You may need to contact... Read More