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Can I cancel my order? If we haven’t started provisioning your service, you can cancel your order without incurring any charges. If you have received a notification that your order is in progress, you may be required to pay a cancellation fee... Read More

Introduction If you're considering adding another nbn line to your premises or activating nbn on a line with an existing copper service, you may be wondering about the subsequent installation charge. This article will explain what this charge is... Read More

Introduction NBN offers various service classes for different types of connections. This article provides a list of service classes and estimated installation timeframes to help you identify the type of connection and necessary workloads.   Service... Read More

Introduction When it comes to developing new properties, there are additional charges to consider beyond the standard fees. This article will explain and compare the two relevant charges: Developer Contributions Charge (DCC) and New Development... Read More

SpinTel prides itself on listening to its customers to continually improve its service. Here are five ways we’re making it easier for you:   You can now track Orders, Deliveries and Returns here. Easily find out what NBN service is... Read More

SpinTel strives for excellence in all facets of customer service. Sometimes things do not go as planned. It may be that you don’t agree with your bill or perhaps the representative you spoke with did not address your concern correctly. Whatever... Read More

The SpinTel Refer-a-Friend program allows existing customers to receive up to $5 recurring Credit for referring friends and family to open new accounts with SpinTel. Terms and Conditions: 1. To refer friends to SpinTel under this program, you must be... Read More

New Number: Activating a new number is straightforward and usually completes within 5-15 minutes. Transferring a Number: Activation for transferring a number can take anywhere from 5 minutes to 24 business hours. During this time, we recommend... Read More

Costs vary from service to service. Finding any upfront costs is as simple as selecting the service plan and the hardware you want to order, and looking at the plan summary:     For NBN, a New Development Charge may apply. We will ask you to... Read More

Joining SpinTel is a straightforward process, and you have several options to choose from: Ordering Online: Visit our website and follow the simple steps to sign up for our services. Chatting with Us: Click on the chat icon in the lower right corner... Read More