Annive Federicos

When your home phone service is activated – we will send you an email with the username and password required to set up the phone service on your modem.   Different modem manufacturers may use different titles for the below. Please check with us... Read More

Preparation: Only after you have Internet access on this router, you can set up your VOIP function successfully.   When your home phone service is activated – we will send you an email with the username and password required to set up the phone... Read More

Things to do first before you can start the configuration. The computer must be connected to the same sub-network as the phone. This can be easily done by connecting the computer to the same hub or switch as the phone connected to. In absence of a... Read More

Getting your SpinTel Phone configured is easy and if you have trouble setting it up, we have listed most of the commonly used platform and hardware available today.   To see the full list, please click here.   VoIP Software VoIP Equipment Read More

When your home phone service is activated – we will send you an email with the username and password required to set up the phone service on your modem.   Home Phone Settings Different modem manufacturers may use different titles for the following... Read More

These are the settings that you need to set up your Home Phone service using your own modem. The setup on each device varies so some items might not be applicable. If you’re using a SpinTel provided modem you won’t need to configure the... Read More

Important: Make sure the internet is working since phone line operates via internet.   Can’t make calls 1. Confirm phone cable is connected to port1 at the back of the modem. 2. Call multiple active numbers to see if it’s happening to... Read More

Steps to Check Call History through the Modem Interface: 1. Access the Modem Configuration Page To access the modem interface, please make sure your device is connected to your modem through a wired or wireless connection. From your browser, type... Read More

I cannot receive incoming calls but I can make outgoing calls, why? For newly activated services, if your number is being transferred from another service provider, or from a different type of service, it may take time for the transfer to complete. Â... Read More

How to Enable Call Forwarding on Your Home Phone Through My Account 1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account.   3. Once logged in, the dashboard displays the summary of your services and their... Read More