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Your phone service allows you to make calls using your nbn internet service just like the old copper lines. Manage your usage and keep your phone features working for your needs.   Checking your Usage 1. Login to My Account.   2. Once logged in,... Read More

Note: Before you proceed, please check on our network status page if there’s any outage reported in your area that may cause your service difficulty.   For new customers, you need to activate the SIM card online first by visiting our... Read More

In this article, we’ll show you how to change your WiFi network name and password. You can find the default Wi-Fi network name and password printed on the sticker on the bottom of your modem, or on the card you received packaged with your modem... Read More

Slow speed If you’re connecting your modem for the first time, you may experience poor speeds within the first 24 hours while the firmware is updating. If you’re still experiencing poor speeds after 24 hours, despite the 5G signal being... Read More

We recommend placing the SpinTel 5G Wireless Modem as close as possible to a window, with few obstructions. Depending on your location, you may receive a stronger signal in certain parts of your home.   In this article, we’ll provide tips for... Read More

In this article, we’ll take you through some common 5G Wireless Broadband troubleshooting scenarios. We’ve included steps for improving the strength of your signal, not being able to connect and tips to get you back online.   I have no... Read More

Choose your modem to start the setup process: Nokia FastMile R1 5G Modem Nokia FastMile Gateway 3 5G Modem Nokia FastMile 3.2 5G Modem  SpinTel Ultra Wi-Fi Home WBB Modem Nokia FastMile R1 5G Modem Follow... Read More

The PIN protects your SIM from unauthorised use if your router should get stolen. If use of PIN is turned on, it needs to be keyed in when you turn on your modem.   To activate/deactivate this feature, you just need to follow the below steps. With... Read More

Any changes you have made to the settings on your modem, including Wi-Fi network name and password will revert to their default when you reset it.   Manage your WiFi settings by tapping the Main WiFi icon on the screen or through online access, see... Read More

For new customers, you need to activate the SIM card online first by visiting our activation page before you can use the service.   Your router usually applies the necessary settings to establish a connection to the internet automatically. If this... Read More