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What is FTTP? Fibre to the Premise (FTTP) involves fibre optic cables used for data transfer at every point through the nbn™ network. The fibre cable is connected directly to a utility box on the outside of the premises, which in turn is connected... Read More

Why is my internet not working despite being connected? There are a lot of reasons why your device may show a “No internet connection” error despite being connected to Wi-Fi. Best to check if this happens to other devices too, otherwise, check... Read More

The router label on the bottom panel of the router (sometimes at the back of the router) lists the following information MAC Address Serial Number Gateway login details (IP address, username & password) Make/model WiFi network name ... Read More

There are a few ways you can find the make and model of your gateway: Look on the front, back, sides, or bottom of your router for the manufacturer name and model. ​​   In the example above, the manufacturer’s name is printed in front... Read More

To get connected via your Netgear modem, you’ll need to log into your modem gateway. Note: This can be done on most mobile devices, but we recommend doing these steps with your PC if you have one.   Logging into your modem To access modem... Read More

Normally, when you switch from Wireless broadband to NBN using NL1901ACV modem, we’ll set up everything for you. In case you are setting up the connection on your own, here are the steps on how you can manually configure the modem.   Steps to... Read More

Important Note: Updating firmware without fair knowledge on how it works might damage the modem, for safety, you may call Netcomm support or proceed at your own risk.   1. Login to modem Graphic User Interface. Type admin in the username and... Read More

Appearance The device has LED that changes its behaviour according to its working status and a WPS button, three RJ-45 Ethernet ports, a power port, and a RESET button.   Understanding the LED Status Status Indication Yellow The... Read More

All SpinTel-supplied equipment comes pre-configured for our NBN service, so you’ll only need to follow this guide to install your TP-Link VX230V modem. In this article, you will also learn how to log in to your TP Link VX230v modem and modify... Read More

  A mesh network is a network in which devices -- or nodes -- are linked together, branching off other devices or nodes. These networks are set up to efficiently route data between devices and clients. A mesh network will contain a group of devices... Read More