Troubleshooting WiFi Network for No Connection 1. Check WiFi on Your Device: Ensure that WiFi is enabled on your device. Some laptops have a switch or button to toggle WiFi on or off. For smartphones and tablets, this switch is located in the â€... Read More
NOTE: If your service has been activated just recently, please allow up to 24hrs to stabilize the connection or call us on 1300 303 375 to check your service. Â Find out the acceptable speed of your chosen plan through the Key Facts Sheet: NBN... Read More
Bringing a modem from another internet provider Most of the time, you’ll be able to use the modem from your previous provider. Otherwise, we’d recommend checking with your previous provider for your new SpinTel NBN connection. The modem... Read More
SpinTel mobile plans are available in both capped and uncapped options. With a capped plan, once you have used all your included monthly data, you will need to either purchase a Data Block or wait until your billing cycle renews on the 1st of the... Read More
Steps on how to change your plan through My Account 1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account. 3. Â Select the relevant service on the Dashboard and click on Manage Service 4. Scroll down to Service... Read More
If you're moving to a new home and would like to transfer your NBN service, you can submit a relocation request through My Account or call us on 1300 303 375 for more information or to start the transfer process. Please note: Relocation orders... Read More
Financial Hardship Request SpinTel’s Payment Assistance Policy aims to aid customers facing financial challenges, ensuring continued access to telecommunications services. Eligible customers can request assistance via various channels... Read More
1. Visit spintel.net.au 2. Login to My Account by clicking Customers and then My Account on the top right. 3. Once logged in, go to Billing and scroll down to Bill history. There, you will see your list of bills and the amount due per month. You can... Read More
Introduction If you have recently placed an order with Spintel, you may be wondering how to track its progress. This article will guide you through the process of checking the status of your order, understanding the different order statuses, and... Read More
1. Download and install the latest version of the program. 2. When a program starts, a message with a suggestion to buy a paid version appears. Click Continue as a Free user (at the bottom of the page). 3. Use the server, login and password details... Read More
