Note: You need to know the IP address of the device you want to forward the ports to and follow the steps below. For BYO modem, please refer to your manufacturer’s manual. 1. To access modem interface, please make sure your device is connected... Read More

How do you know if your Netcomm modem is compatible with nbn? There are 2 different types of ports you need to check whether your modem is compatible with the type of nbn service that you have on your premise. 1. DSL port - often grey in colour, uses... Read More

This article will guide you on how to configure your home phone using a Netcomm modem for the following scenarios: configuring BYO Netcomm modem with SpinTel (click here if your modem uses a different firmware version) configuring SpinTel... Read More

Important Note: Updating firmware without fair knowledge on how it works might damage the modem, for safety, you may call Netcomm support or proceed at your own risk.   1. Login to modem Graphic User Interface. Type admin in the username and... Read More

Frequency channels can get crowded, so if you and all your neighbours are using the same channel in the 2.4 GHz frequency band, that could affect your Wi-Fi speeds.   To change your Wi-Fi to the best channel, you’ll need to go to your router... Read More

Why is my internet not working despite being connected? There are a lot of reasons why your device may show a “No internet connection” error despite being connected to Wi-Fi. Best to check if this happens to other devices too, otherwise, check... Read More

  1. Look for the nbn™ box as shown in the image above. 2. Connect the black power cord to the black port on the nbn™ box and the other end to the power outlet. 3. Use the Ethernet cable, usually blue or yellow, and connect the UNI-D port of... Read More

1. Connect your nbn™ connection box to the main telephone socket using a gray telephone cable.   2. Connect the black power cord to the black port on the nbn™ box and the other end to the power outlet. 3. Use the Ethernet cable, usually blue... Read More

  1. Using your gray telephone cord, connect the main telephone socket to the DSL port on the modem.   2. Connect the black power cord to the black port on the modem and the other end to the power outlet.   3. You can then connect your devices... Read More

Wireless Broadband service This type of service provides high-speed internet and data service delivered through a wireless local area network (WLAN). Image below shows physical setup for this type of service.   Note: For new customers, make sure to... Read More