1. Visit spintel.net.au 2. Login to webmail by selecting Customers and then Webmail. 3. Enter your username and password then click on Login.  Important: When entering your Username, only include the part before the “@” symbol. Do not include... Read More

There are a lot of modem/router brands out there. We have listed some commonly used modems in Australia, in case you want to access your modem gateway to make some changes to your modem.   Commonly Used Modems The modem gateway by default is... Read More

Why is my internet not working despite being connected? There are a lot of reasons why your device may show a “No internet connection” error despite being connected to Wi-Fi. Best to check if this happens to other devices too, otherwise, check... Read More

Forgotten your username or password? You can easily retrieve them.  Visit spintel.net.au Click on My Account on the top right. Click on either Username or Password  Retrieve username You can also access the direct link to retrieve your... Read More

If you want to change modem settings, you need to establish a connection to the router web interface.   To access the modem gateway enter http://Optus.AC800S in the address bar of a web browser. Enter your password, then Sign In. The default... Read More

When you sign up with SpinTel, you’ll receive an email to activate your online account via My Account, our self-service portal. This email contains a unique activation link, which is valid for 7 days. If you don’t use the link within this... Read More

With the growing availability of Optus 5G across Australia, many customers are asking whether their current SIM-only plan supports 5G or is limited to 4G. Here’s everything you need to know: Q: How do I know if my plan includes access to Optus... Read More

Having trouble accessing the SpinTel app? Whether you’re experiencing log-in issues, app crashes, or connectivity problems, it can be frustrating. Fortunately, many of these problems can be resolved with some simple troubleshooting steps. In... Read More

Sometimes you may find that certain websites won’t load while others work normally. This guide will help you diagnose and resolve issues when specific websites are not accessible on the SpinTel network. Step 1: Check if the Website is Online ... Read More

Nowadays, people rely on home WiFi, especially with the increasing presence of smart devices in homes. Mesh routers provide whole-home coverage by combining multiple routers into one network. However, a major limitation of traditional mesh networks... Read More