When do termination fees apply? Early termination fees are charges that you need to pay if you choose to: Cancel a SpinTel service before your contract end date. Service was cancelled due to relocation Service was cancelled due to migration to... Read More

Can someone cancel my account/service on my behalf? Only the account holder or an authorised account contact can cancel or make changes to your account. You can authorise another person (e.g. wife, husband, daughter) to manage or cancel your account.... Read More

In rare instances, the nbnâ„¢ network may not be fully accessible at a property. This can hinder the completion of the installation appointment, leading to the order being placed on hold status. This scenario is referred to as a ’network... Read More

Contacting nbnâ„¢ FAQs What should I do if my nbnâ„¢ connection box is damaged or missing? If your nbnâ„¢ equipment—such as the connection box (NTD)—is damaged, missing, or not working, and it's affecting your service, please contact... Read More

How do I transfer my NBN service to SpinTel? If you already have an active nbn™ service and want to switch to SpinTel, the process is quick and simple. Below are the most common questions and answers to guide you through the transfer.   Can I keep... Read More

SpinTel is one of Australia’s leading service providers and we’ve received multiple awards, thanks to our innovative products, high-quality customer service and extensive nationwide coverage.​​SpinTel’s Mobile Plans have no lock... Read More

Yes, however, you have to check first whether it is tied to a specific network or whether it is unlocked before you commit to using our service.   What does it mean if a phone is locked? If a cell phone is locked, it means that the phone can only be... Read More

Is there a charge to upgrade or downgrade your plan? Unless otherwise specified in the Critical Information Summary (CIS) you received after you submitted your order, there are no charges to upgrade or downgrade your plan.   My contract is still... Read More

If you’re moving to a new house and want to transfer your NBN service/s, you can either fill in an online relocation form, or call us on 1300 303 375 to get more information or start the process of transferring your services. Please note:... Read More

Changing service ownership is done in two parts by the existing owner and the new owner. Here are the necessary steps required from each party in the service ownership transfer process. Note: A $29 change of ownership fee will apply for this request.... Read More