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What is FTTP? Fibre to the Premises (FTTP) is a type of nbn™ connection that uses an optic fibre line that runs to an nbn™ network device (box) that will be installed inside your premise.   Does FTTP need a connection box? For FTTP connection... Read More

  1. Using your gray telephone cord, connect the main telephone socket to the DSL port on the modem.   2. Connect the black power cord to the black port on the modem and the other end to the power outlet.   3. You can then connect your devices... Read More

Important: If your modem has been purchased from another service provider, you may need to confirm it is not "locked" so it can be used with SpinTel’s NBN service, compatible with the nbn technology at your premises, and that the physical... Read More

Important Note: If the SIM card is not activated within 7-10 days, the service will automatically activate and billing will commence. Should you wish to delay the activation, contact us for assistance.   Steps on how to activate your pre-inserted... Read More

What is nbn? The National Broadband Network (NBN) is an Australia-wide internet network being rolled out across the country replacing the old ADSL technology. This upgrade significantly changes how landlines and internet are provided to the users... Read More

Introduction: In the digital world, checking your internet speed is common, but have you ever wondered why results differ between different speed test sites? This article breaks down the reasons behind these differences when comparing our site with... Read More

Whether or not you can get an independent NBN connection for your granny flat depends on its address and setup. If Your Granny Flat Has Its Own Address: If your granny flat has a unique, registered address separate from the primary residence, you can... Read More

Typical Evening Speed The typical expected experience between 7pm–11pm which is the busy time for Internet traffic. It is not a guaranteed minimum speed. The actual speed experienceddepends on a number of factors – see Technical Limitations below... Read More

What is the Network Boundary Point (NBP)? The Network Boundary Point (NBP) is where the network provider’s responsibility ends, and beyond that, any issues are the building owner’s responsibility.   The NBP’s location depends on... Read More

All types of nbn™ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections.   What is nbn™ Hybrid Fibre Coaxial (HFC)? An nbn™ Hybrid Fibre Coaxial (HFC) connection is used... Read More