SpinTel Email Settings

Use the settings below to configure your SpinTel email account in your preferred email application.

Choose Your Account Type

During setup, your email application may ask you to choose between IMAP and POP.

IMAP (Recommended) stores your emails on the mail server and keeps your inbox, folders, sent items, and read/unread status synchronised across all your devices.

POP downloads emails to a single device. Depending on your email application's settings, downloaded emails may be removed from the mail server and won't automatically synchronise with your other devices.

Important: If you're changing an existing email account from POP to IMAP or from IMAP to POP, we recommend backing up any important emails before making the change. This helps prevent accidental data loss, as some email applications store emails differently depending on the account type.

Account Information

Incoming Mail Server

Choose the settings that match the account type you selected (IMAP or POP). 

Note: We recommend using the SSL/TLS ports (993 for IMAP or 995 for POP) whenever supported by your email application, as they provide a secure encrypted connection.

Outgoing Mail Server (SMTP)

SMTP (Simple Mail Transfer Protocol) is responsible for sending emails. Whether you choose IMAP or POP to receive emails, SMTP is always used to send outgoing emails. 

These settings are the same whether you use IMAP or POP.

Troubleshooting

If you're unable to send or receive emails:

• Confirm your username and password are correct.
• Verify the incoming and outgoing server names.
• Check that the correct port numbers and encryption settings are selected.
• Ensure Outgoing Server Authentication (SMTP Authentication) is enabled.
• Remove and re-add the email account if necessary.
• Restart your email app or mobile device.
• If using webmail, clear your browser's cache and cookies, then sign in again.
• If using an email app, ensure it's updated to the latest version. You may also try clearing the app's cache (Android) or reinstalling the app.
• If you've recently changed your email password, update it in your email client.

Additional Information

Comcen email users: You can continue using your existing Comcen email address. Simply configure your email client using the server settings above.

If you need further assistance configuring your email application, please refer to our email setup guides or contact SpinTel Support.