In many homes, especially those built or renovated before the 2000s, you may encounter old telephone sockets. These sockets, like the 600-series installed by Telecom/Telstra since the 1960s, are easily recognisable by their distinct design. These... Read More

Setting up an nbn connection involves several steps. Follow this guide to get your nbn service up and running.   Step 1: Check your Connection Type There are various types of NBN connections, each with its unique setup requirements for your modem.... Read More

What is Fibre to the Curb? Fibre to the Curb is a new access technology that will form part of the nbn™ broadband access network rollout to provide access to broadband services to Australian homes and businesses.   An nbn™ FTTC connection is... Read More

All types of nbn™ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn™ Fibre to the Node (FTTN) connection is utilised where the existing copper phone and... Read More

Introduction This article will explain why your order may be placed on hold or rejected and what actions you can take to proceed with your order.   Requirements for Mobile Held Order Incorrect DOB/Account Number: If you have entered incorrect... Read More

What is an NBN battery? In the instance of nbn™ Fibre to the Premises, nbn supplies and installs a connection box within your home or business. This box needs to be connected to the power in order to work.   Battery Specifications Battery type:... Read More

In this article, we’ll go through what you need to do to transfer your mobile phone number to SpinTel from another carrier.   Before you switch You’ll need to make sure of the following: You must be the account holder with your current... Read More

As of 28 October 2024, the 3G network in Australia has been shut down to make room for newer technologies like 4G and 5G. This change affects SpinTel customers with mobile devices that relied on 3G, as they are no longer supported. In this article,... Read More

When you sign up with SpinTel, you’ll receive an email to activate your online account via My Account, our self-service portal. This email contains a unique activation link, which is valid for 7 days. If you don’t use the link within this... Read More

What is a Pre-Authorisation Charge? A pre-authorisation charge is a temporary hold placed on a customer’s credit or debit card to verify that the card is valid and has sufficient funds or credit available. Unlike a typical charge that... Read More