In many homes, especially those built or renovated before the 2000s, you may encounter old telephone sockets. These sockets, like the 600-series installed by Telecom/Telstra since the 1960s, are easily recognisable by their distinct design. These... Read More

Setting up an nbn connection involves several steps. Follow this guide to get your nbn service up and running.   Step 1: Check your Connection Type There are various types of NBN connections, each with its unique setup requirements for your modem.... Read More

What is Fibre to the Curb? Fibre to the Curb is a new access technology that will form part of the nbn™ broadband access network rollout to provide access to broadband services to Australian homes and businesses.   An nbn™ FTTC connection is... Read More

All types of nbn™ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn™ Fibre to the Node (FTTN) connection is utilised where the existing copper phone and... Read More

Introduction This article will explain why your order may be placed on hold or rejected and what actions you can take to proceed with your order.   Requirements for Mobile Held Order Incorrect DOB/Account Number: If you have entered incorrect... Read More

When you upgrade from Fibre to the Curb (FTTC) to Fibre to the Premises (FTTP), the nbn-supplied FTTC Network Connection Device (NCD) is no longer needed for your new service. Since the NCD belongs to nbn, it should be returned so it can be... Read More

If you’re setting up NBN (National Broadband Network) in Australia, you might be wondering whether it’s possible to use two wall sockets for internet activation. The short answer is: it depends on what you mean by “use”, and... Read More

What is an NBN battery? In the instance of nbn™ Fibre to the Premises, nbn supplies and installs a connection box within your home or business. This box needs to be connected to the power in order to work.   Battery Specifications Battery type:... Read More

In this article, we’ll go through what you need to do to transfer your mobile phone number to SpinTel from another carrier.   Before you switch You’ll need to make sure of the following: You must be the account holder with your current... Read More

If a mobile service is being used by someone under 18 years of age, the service must be registered under an adult account holder (18 years or older). This ensures the service can be activated, managed, and supported in accordance with our account... Read More