In many homes, especially those built or renovated before the 2000s, you may encounter old telephone sockets. These sockets, like the 600-series installed by Telecom/Telstra since the 1960s, are easily recognisable by their distinct design. These... Read More

Setting up an nbn connection involves several steps. Follow this guide to get your nbn service up and running.   Step 1: Check your Connection Type There are various types of NBN connections, each with its unique setup requirements for your modem.... Read More

What is Fibre to the Curb? Fibre to the Curb is a new access technology that will form part of the nbn™ broadband access network rollout to provide access to broadband services to Australian homes and businesses.   An nbn™ FTTC connection is... Read More

Introduction This article will explain why your order may be placed on hold or rejected and what actions you can take to proceed with your order.   Requirements for Mobile Held Order Incorrect DOB/Account Number: If you have entered incorrect... Read More

When you upgrade from Fibre to the Curb (FTTC) to Fibre to the Premises (FTTP), the nbn-supplied FTTC Network Connection Device (NCD) is no longer needed for your new service. Since the NCD belongs to nbn, it should be returned so it can be... Read More

Maintaining consistent communication is paramount as we navigate changes in our geographical locations and telecom providers. With the change to digital telephone networks, moving numbers becomes easier. Understanding VoIP Number Porting: VoIP number... Read More

A phone number may still be retrievable if it’s within 6 months from the disconnection date. Phone numbers that have been disconnected for some time may be allocated to another line.   Please call us on 1300 303 375 or click the chat icon... Read More

If you’re setting up NBN (National Broadband Network) in Australia, you might be wondering whether it’s possible to use two wall sockets for internet activation. The short answer is: it depends on what you mean by “use”, and... Read More

All types of nbn™ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn™ Fibre to the Node (FTTN) connection is utilised where the existing copper phone and... Read More

This guide is for customers using FTTN (Fibre to the Node) or FTTB (Fibre to the Building) NBN services. It covers common dropout symptoms, likely causes, and step-by-step instructions to help you quickly restore your connection.   Dropouts You... Read More