Before using the service, new customers need to activate their SIM card online. This can be done through our activation page or by scanning the QR code at the bottom of the letter we sent. Watch the video below for a step-by-step guide on setting up... Read More

Note: When the SIM card is inserted correctly, the necessary settings will automatically configure and establish a connection. Otherwise, check if it is inserted correctly, or you can try to set up the APN settings manually.   1. With your device... Read More

Why is my internet not working despite being connected? There are a lot of reasons why your device may show a “No internet connection” error despite being connected to Wi-Fi. Best to check if this happens to other devices too, otherwise, check... Read More

What is HFC NBN? HFC stands for Hybrid Fibre Coaxial, a type of internet connection that utilises the existing ‘pay TV’ or cable network where nbn™ takes the final part of the access network connection. In this circumstance, an HFC line... Read More

This guide will help you set up your Telstra Smart Gen (Arcadyan) modem with a PPPoE (Point-to-Point Protocol over Ethernet) connection for your SpinTel service. Step 1: Gather Your PPPoE Credentials To connect your modem, you’ll need your... Read More

All types of nbn™ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn™ Fibre to the Node (FTTN) connection is utilised where the existing copper phone and... Read More

What is an ethernet cable? This is a cable that you use to directly connect your computer or gaming console to the internet router, which gives your device access to a local network or the internet.   Although Wi-Fi has become a very common way of... Read More

Prior to making use of the service, new customers are required to activate their SIM card online through either our activation page or by scanning the QR code provided at the bottom of the letter we dispatched. Check out the video below on how to set... Read More

How do you know if your Tenda modem is compatible with nbn? There are 2 different types of ports you need to check whether your modem is compatible with the type of nbn service that you have on your premise. 1. DSL port - often grey in colour, uses... Read More

How do you know if your Linksys modem is compatible with nbn? There are 2 different types of ports you need to check whether your modem is compatible with the type of nbn service that you have on your premise. 1. DSL port - often grey in colour, uses... Read More