When do termination fees apply?
Early termination fees are charges that you need to pay if you choose to:
Cancel a SpinTel service before your contract end date.
Service was cancelled due to relocation
Service was cancelled due to migration to another service (e.g. DSL to NBN)
If I cancel my SpinTel service early, what are the termination fees?
You can find out what early termination fee may be attached to your SpinTel service by checking the Critical Information Summary (CIS) related to your plan. In most cases, the early termination fee amount decreases over time.
What are Clawback charges?
Aside from the early termination fee, a clawback charge may also be added to your final bill. This applies when the service is terminated within a contract and you received a promotional credit during sign up and is mostly posted on your first invoice.
Finalising your account
When our team finalise your account, you will receive a final invoice via email, this will include any outstanding charges alongside the applicable early termination fee. This final amount will be due 7 days after its issue date.