Early Termination Fee and Clawback Charges


Early Termination Fees

An early termination fee may apply if you cancel a SpinTel service before your contract end date. You can check the Critical Information Summary (CIS) for your plan to see what early termination fee applies.

 

Month-to-Month Plans

Most SpinTel plans are month-to-month with no lock-in contracts.

Month-to-month plans and plans combined with an eligible Internet Bundle can be cancelled at any time. However, you will continue to be billed until the end of your current billing cycle (generally the end of the calendar month). 

To make the most of your payment, we recommend choosing a service end date that matches the end of your current billing cycle. This ensures you can continue using your service for the period you’ve already paid for.

 

How to check your billing cycle:

Review your bill and refer to the Service Summary section (usually found on page 3 of your invoice) to see the service period indicated.

 

Clawback Charges

Clawback charges only apply if you received a promotional credit during sign-up.

Finalising Your Account

Once your cancellation is completed, you’ll receive a separate email confirmation.

Your final bill is due 7 days after the issue date.



Article ID: 37
Created: April 3, 2024
Last Updated: October 23, 2025
Author: Annive Federicos [annive.federicos@spintel.net.au]

Online URL: https://articles.spintel.net.au/article/early-termination-fee-and-clawback-charges.html