Upgrading or downgrading your plan

Is there a charge to upgrade or downgrade your plan?

Unless otherwise specified in the Critical Information Summary (CIS) you received after you submitted your order, there are no charges to upgrade or downgrade your plan.

 

My contract is still current, can I still upgrade or downgrade my plan?

Unless otherwise specified in the Critical Information Summary (CIS) you received after you submitted your order, you are able to upgrade or downgrade your plan at any time - even within your initial contract term.

 

When will be the new plan takes effect?

For mobile services, plan changes will take effect at the start of your next billing cycle. The specific effective date will be included in your confirmation email.

 

Some nbn plan changes (such as a move to an Unlimited plan, or speed changes) have the option of an immediate change (the plan change will take effect the same day you submit the request).

 

What happens if I switch to a lower-cost SpinTel plan during the promotional period?

If you switch to a lower-cost SpinTel plan during the promotional period, the discount will be revoked from your account. Your new SpinTel plan will be billed at the rate displayed on your online account.

 

I’m receiving an error when attempting to change my plan in My Account?

If you encounter an error when changing your plan in My Account, please contact us for further assistance.