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A phone number may still be retrievable if it’s within 6 months from the disconnection date. Phone numbers that have been disconnected for some time may be allocated to another line.   Please call us on 1300 303 375 or click the chat icon... Read More

Who to contact As nbn is a wholesale provider, please contact SpinTel on 1300 303 375 directly for: Connection delays Getting an nbn connection Network outages Missing or incorrect address details Concerns about service performance, which... Read More

This AUP defines some possible activities that SpinTel may consider to be a breach of the policy.   Mobile plans with unlimited calls or SMS’s must not be used for commercial use if the commercial use includes any of the following activities: ... Read More

How do I request to add/remove my number from the White Pages directory? An unlisted number (or ’silent line’) provides you with a way to increase your privacy. This means that if you have a silent number, your number won’t be... Read More

Does SpinTel charge a processing fee? Yes, SpinTel does charge a processing fee for most transactions, which varies depending on the payment method. Why does SpinTel charge a processing fee? This fee is necessary to cover the credit card surcharge... Read More

What is an NBN battery? In the instance of nbn™ Fibre to the Premises, nbn supplies and installs a connection box within your home or business. This box needs to be connected to the power in order to work.   Battery Specifications Battery type:... Read More

Getting unwanted calls? Or do you just simply want to get your number changed? Here are some questions you might have before doing so.   How much does it cost to get a new number? Service Type Fee Phone (Copper Based) $35 Mobile $20 VoIP... Read More

Can I rent a modem from SpinTel? Rental modems are only available for Wireless Home Internet services.   Are the rental modems new? Modems provided for rental may be either new or refurbished.   How much is the Wireless Broadband modem... Read More

Unfortunately, port forwarding is not possible using a CGNAT (Carrier-Grade Network Address Translation) IP address. CGNAT is used to conserve IPv4 addresses by sharing a single public IP address among multiple customers.   To port forward, you may... Read More

Step 1. Search for the Control Panel on your device and click on it.   Step 2. Click on Mail Step 3. Click on Email Accounts   Step 4. Click on New   Step 5. Select Manual Setup and click Next   Step 6. Click POP or IMAP and click Next  ... Read More