SpinTel strives for excellence in all facets of customer service. Sometimes things do not go as planned. It may be that you don’t agree with your bill or perhaps the representative you spoke with did not address your concern correctly. Whatever... Read More

This AUP defines some possible activities that SpinTel may consider to be a breach of the policy.   Mobile plans with unlimited calls or SMS’s must not be used for commercial use if the commercial use includes any of the following activities: ... Read More

If you need help with your nbn® service, it’s important to know whether to contact SpinTel or nbn directly. SpinTel can assist with most service-related enquiries, including connection issues, outages, billing questions, appointment scheduling... Read More

An account holder can change a user’s level of authority from Basic User to Account Administrator, or vice versa.   An Account Moderator has the same rights as the account holder and must be at least 18 years old. They can: Add new services ... Read More

Can I rent a modem from SpinTel? Rental modems are offered only for Wireless Home Broadband services.  The rental fees vary by service type: Mobile Broadband (MBB): Netgear AC800S – $10.00 per month 4G Home Wireless Broadband (HWBB): Huawei... Read More

What type of mobile service does SpinTel offer? SpinTel’s mobile service is postpaid. This means you’ll be billed monthly based on your selected plan and any additional usage, with no need to recharge manually.   Are there lock-in... Read More

Financial Hardship Request SpinTel’s Payment Assistance Policy aims to aid customers facing financial challenges, ensuring continued access to telecommunications services. Eligible customers can request assistance via various channels... Read More

Introduction This article explains the nbn New Development Charge (NDC), including what it is, when it may apply, who is responsible for paying it, and how much it costs. The nbn New Development Charge is a once-off $300 fee charged by nbn® to help... Read More

Can I cancel my order? If we haven’t started provisioning your service, you can cancel your order without incurring any charges. If you have received a notification that your order is in progress, you may be required to pay a cancellation fee... Read More

Introduction When it comes to developing new properties, there are additional charges to consider beyond the standard fees. This article will explain and compare the two relevant charges: Developer Contributions Charge (DCC) and New Development... Read More