SpinTel strives for excellence in all facets of customer service. Sometimes things do not go as planned. It may be that you don’t agree with your bill or perhaps the representative you spoke with did not address your concern correctly. Whatever... Read More

Introduction If you’re a SpinTel customer looking for your NBN login and password, there’s good news—you no longer need them! SpinTel has transitioned to a more efficient connection method called IPoE (IP over Ethernet), which does... Read More

If you’re moving to a new house and want to transfer your NBN service/s, you can either fill in an online relocation form, or call us on 1300 303 375 to get more information or start the process of transferring your services. Please note:... Read More

You can easily manage your voicemail settings through My Account. Just follow these steps: 1. Go to spintel.net.au. 2. Click on Customers, then select My Account and log in.   3. Once logged in, click Manage Service for the home phone service... Read More

As the internet continues to grow, so does the need for more IP addresses. That’s where IPv6 comes in — the next generation of Internet Protocol designed to replace IPv4. In this article, we’ll explain what IPv6 is, how it works,... Read More

If your bill is higher than expected, there are several common reasons why this may have happened. Below are the key factors that could lead to an increased bill amount. Common Reasons for a Higher Bill 1. Pro-rata Charges If this is your first bill... Read More

As of 28 October 2024, the 3G network in Australia has been shut down to make room for newer technologies like 4G and 5G. This change affects SpinTel customers with mobile devices that relied on 3G, as they are no longer supported. In this article,... Read More

When you sign up with SpinTel, you’ll receive an email to activate your online account via My Account, our self-service portal. This email contains a unique activation link, which is valid for 7 days. If you don’t use the link within this... Read More

If you’re wondering whether your SIM-only plan includes access to Optus 5G or if it’s limited to Optus 4G, you’re not alone. With the rapid expansion of 5G networks across Australia, many customers are curious about what their... Read More

What is a Pre-Authorisation Charge? A pre-authorisation charge is a temporary hold placed on a customer’s credit or debit card to verify that the card is valid and has sufficient funds or credit available. Unlike a typical charge that... Read More