Forgotten username or password

How to retrieve your username or reset your password.

Con Georgiopoulos avatar
Written by Con Georgiopoulos
Updated over a week ago

Forgotten your username or password? You can easily retrieve them. 

  1. Click on My Account on the top right.

  2. Click on either Username or Password 

  1. Enter your email address and tick the CAPTCHA box.

  2. Click on Submit.

If the email address matches an email address registered on an active account, the username will be sent to that email address.

  1. Enter your username and tick the CAPTCHA box.

  2. Click on Submit.

You will receive an email and SMS with a link to click on to enter your new username and password.

  1. Enter your new password, confirm the password then tick the CAPTCHA box.

  2. Click on Submit.

You'll then be able to login to your account.

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