Before you proceed with cancellation, we’d like to highlight a few alternatives that may better suit your needs:
✅Transfer account ownership: If someone else will be using the service, you can transfer the account to their name without needing to cancel.
✅Switch to a different plan: If your current plan doesn’t meet your requirements, we can help you find one that better suits your budget or usage needs.
✅Relocate your service to a new address: Are you moving? We can transfer your service to your new location to ensure uninterrupted access.
✅Change to another service type: Explore our other service options, such as Mobile, NBN, and Wireless Broadband, to find one that meets your needs.
If you still wish to proceed with cancellation, please follow the steps below to request it through your online account.
Important:
SpinTel services are billed in advance. If you cancel your service, any unused portion of your advance payment will not be refunded. However, you can continue using the service until the end of your current billing cycle.
How to process a service cancellation through My Account
1. Log in to My Account with your username and password at https://www.spintel.net.au/my-account/login
2. From the Dashboard, locate the service you wish to cancel and click Manage Service.
3. Scroll down to the Service Management section and select Cancel this service.
4. Choose your preferred cancellation date.
5. Select a reason for canceling and accept the terms & conditions.
6. Click Submit Cancellation to finalise your request.
Need Assistance? We're Here to Help!
If you need any further guidance or have questions about your options, our support team is ready to assist you.
📞 Call us: 1300 303 375 – Speak with one of our representatives for real-time support.
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We’re committed to providing the best experience possible, so don’t hesitate to reach out! 😊
Article ID: 42
Created: April 3, 2024
Last Updated: March 11, 2025
Author: Annive Federicos [annive.federicos@spintel.net.au]
Online URL: https://articles.spintel.net.au/article/cancelling-your-account-service.html