YES, a Static IP is available on our NBN service upon request.  For Business Plan Customers: Switch to a Static IP at no extra cost. For Residential Plan Customers: You can either switch to a business plan for a free Static IP or pay $11 per month... Read More

Customer-grade Network Address Translation (CGNAT) is a network technology that uses a single public IP address for multiple users on a network. It is primarily used by Internet Service Providers (ISPs) to help manage network resources efficiently... Read More

Introduction If you’re a SpinTel customer looking for your NBN login and password, there’s good news—you no longer need them! SpinTel has transitioned to a more efficient connection method called IPoE (IP over Ethernet), which does... Read More

How do you know if your FRITZ!Box modem is compatible with nbn? There are 2 different types of ports you need to check whether your modem is compatible with the type of nbn service that you have on your premise. 1. DSL port - often grey in colour,... Read More

How do you know if your Netcomm modem is compatible with nbn? There are 2 different types of ports you need to check whether your modem is compatible with the type of nbn service that you have on your premise. 1. DSL port - often grey in colour, uses... Read More

Do I need a phone line for my NBN to work? Previously with ADSL service, customers need to have a phone line so they can get an internet connection. With NBN, the internet is connected first and getting a phone service is optional.   Can I keep my... Read More

What is WiFi calling? WiFi Calling allows you to make and receive calls, MMS and SMS over a WiFi network.   How does WiFi calling work? When Wi-Fi calling is enabled, your phone will automatically identify the strongest network available. This means... Read More

All types of nbn™ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn™ Fibre to the Node (FTTN) connection is utilised where the existing copper phone and... Read More

In rare instances, the nbn™ network may not be fully accessible at a property. This can hinder the completion of the installation appointment, leading to the order being placed on hold status. This scenario is referred to as a ’network... Read More

Can I rent a modem from SpinTel? Rental modems are only available for Wireless Home Internet services.   Are the rental modems new? Modems provided for rental may be either new or refurbished.   How much is the Wireless Broadband modem... Read More