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Configuring your Home Phone Using a Netcomm NF18ACV Modem
Configuring your Home Phone Using a Netcomm NF18ACV Modem

Instructions on how to configure your phone service using a Netcomm modem

Annive avatar
Written by Annive
Updated over a week ago

This article will guide you on how to configure your home phone using a Netcomm modem for the following scenarios:

  • configuring BYO Netcomm modem with SpinTel (click here if your modem uses a different firmware version)

  • configuring SpinTel supplied modem with another service provider (using the credentials from the new phone provider)

Check your email for your phone credentials and follow the below steps to configure:

1. First, we need to log in to the modem interface. Make sure your device is connected to your modem through a wired or wireless connection.

2. Open a browser and type in into the browser address bar, and log in with the details you've set up, or check the default username and password on the sticker of your modem (usually admin for both username and password) and click OK to log in.

3. Once logged in, click Voice > SIP Basic Setting and enter your phone credentials.

SIP Proxy:

Outbound Proxy:

Registrar Address:

Default SIP Port: 5060

Authentication Name: SIP username

SIP Username: The username provided by SpinTel

SIP Password: The password provided by SpinTel

Note: Other devices may ask for details such as Authentication Number or other numbers. Always use your SIP Username (provided in the email) and NOT your telephone number.

Scroll down and click Apply to save.

Note: SIP 1 is preset (generally), if you're trying to set up your phone with another account or with another provider, configure VoIP 2 (or SIP account 2) and make sure your phone is plugged into the correct phone port of your modem (i.e., use phone port 2 for SIP account 2).

4. After saving your setup, your VoIP home phone service will then attempt to connect. You will know it is successful when you can see the status as "Up"

Otherwise, check if the phone light on your modem is ON. Restart your modem and check the connection points, make sure to plug the cable to the correct phone port.

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