An account holder can change the level of authority from a Basic User to Account Administrator or from Account Administrator to a Basic User.

All Account Moderator's must be over 18 years old and can:

  • Add new services
  • Transfer ownership of services
  • Update/change contact details including phone numbers
  • Disconnect a service
  • Relocate services to another address
  • Replace a missing/lost SIM
  • Modify the monthly plan
  • Add and remove other administartor users
  • Check usage
  • Raise faults and complaints

A Basic user is for mainly used for email purpose only. They can't make any changes to the account.

To change the between User types:

  • Scroll down to My Account details, then User and Mailboxes
  • Choose the Username and click Modify
  • Scroll down to account type, then choose either Administrator or Basic, then click Submit.
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