Unable to send or receive SMS

How to solve your SIM problems.

Joanne avatar
Written by Joanne
Updated over a week ago
  1. Make sure the SIM is the registered SpinTel SIM on your account.

  2. Make sure your phone is getting a signal. 

  3. Make sure Outgoing/Incoming SMS is not turned off or if you are trying to send SMS to a premium number, please enable it in My Account >  Configure > SMS Option

  4. Reboot phone handset.

  5. Try SIM in another compatible phone handset to rule out any handset/phone device issues.

  6. No luck? Please contact our technical support team via chat or on 1300 303 375

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