Unable to send or receive SMS

  1. Make sure the SIM is the registered SpinTel SIM on your account.

  2. Make sure your phone is getting a signal. 

  3. Make sure Outgoing/Incoming SMS is not turned off or if you are trying to send SMS to a premium number, please enable it in My Account >  Configure > SMS Option

  4. Reboot phone handset.

  5. Try SIM in another compatible phone handset to rule out any handset/phone device issues.

  6. No luck? Please contact our technical support team via chat or on 1300 303 375

 


Article ID: 98
Created: April 3, 2024
Last Updated: April 23, 2024
Author: Annive Federicos [annive.federicos@spintel.net.au]

Online URL: https://articles.spintel.net.au/article/unable-to-send-or-receive-sms.html