How do SIM cards work?

The Subscriber Identity Module (SIM) card allows you to make and receive calls, messages and surf the internet through mobile data. The SIM card contains an identifier, the International Mobile Subscriber Identifier (IMSI) that identifies your handset (your phone) to the network.

How much does it cost to get a new SIM card?

A postage fee will be charged to your account when you order a new SIM card for your existing mobile service.

  • Standard delivery costs $10

  • Express delivery costs $20

How soon can I get my new SIM card?

Replacement SIM that is ordered via standard delivery should arrive in 5-7 business days, while express delivery is within 1-2 business days.

How do I get a new SIM card?

If your SIM becomes damaged, you lose it, or you need another one to fit a new device, you can order a new SIM for your existing SpinTel number through My Account.

Click here for the detailed steps.

Do I have to cut the new SIM card with my preferred SIM size?

SpinTel caters to all device types by offering Standard, Micro, and Nano SIMs. You'll receive a 3-in-1 SIM so you can punch out the Standard, Micro, or Nano SIM your device requires.

How do I get a new SIM card for a new mobile service?

To add a new mobile service to an existing account, refer to this article for the detailed steps.

How to insert a SIM card?

  1. Turn off your phone

  2. Remove the cover of your phone and battery (this is optional, sometimes it is not necessary)

    new sim card


  3. Find the SIM card slot and insert it

  4. Put back the cover and battery of your phone

  5. Turn on your phone

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