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CGNAT and VPN Support at SpinTel

At SpinTel, we utilise Carrier-Grade NAT (CGNAT) as part of our network infrastructure to help manage the availability of IPv4 addresses in a scalable and secure manner. This industry-standard approach enables us to deliver reliable internet... Read More

NBN Phone (VoIP) FAQs

Do I need a phone line for my NBN to work? Previously with ADSL service, customers need to have a phone line so they can get an internet connection. With NBN, the internet is connected first and getting a phone service is optional.   Can I keep my... Read More

Replacement Modem FAQs

What is a Replacement modem?  A replacement modem will be used to determine if the existing modem is faulty. The modem is pre-configured and is plug and play for NBN, WBB and ADSL service. The retail cost of the modem + postage will be added to... Read More

How and When to Contact nbnco for Assistance

Contacting nbn™ FAQs What should I do if my nbn™ connection box is damaged or missing? If your nbn™ equipment—such as the connection box (NTD)—is damaged, missing, or not working, and it's affecting your service, please contact... Read More

Co-existence on FTTN Connections

nbn™ Fibre to the Node services are sold as an “up to” as speeds cannot be guaranteed. This is because the quality of the copper may be affected, or they may be affected by co-existence.   What is Co-existence? If you have a Fibre To The Node ... Read More

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