Annive Federicos

Make sure service has a signal bar. If not, please click here to rectify the issue. Check if mobile data is restricted. An email and sms will be sent to you advising you have consumed your data for the month. You will need to add data block for... Read More

1. Make sure the service is still  active.   What to do if service has been: Suspended due to non payment: Please process manual payment via website, My Account or SpinTel IVR and update payment details to avoid issue in the future. Reboot the... Read More

Usage Warnings and Alerts SpinTel helps you stay on top of your usage by sending timely alerts for shaped and excess data plans throughout your billing cycle.   Usage Notifications If you're on a capped plan, you will receive alerts when your... Read More

What is Missed Call Service? The ’Missed Call Service’ is an alternative to voicemail that sends you an MMS (multimedia message) with an audio recording of the caller’s message, whenever you’re unable to answer your mobile.  ... Read More

See this article for a guide in making an international call. Otherwise, check the details below for more tips when you encounter an error.   Make sure International calling feature has been enabled (For VoIP services, contact us to enable) If... Read More

From your mobile handset dial * * 61 * 3 2 1 * * [Number of Seconds] # Note: The number of seconds must be in a multiple of 5 (e.g. 5, 10, 15, 20) with a maximum of 30 seconds.​ 2.  Once you click the dial button you will hear a confirmation... Read More

Make sure the SIM is the registered SpinTel SIM on your account. Make sure your phone is getting a signal.  Make sure Outgoing/Incoming SMS is not turned off or if you are trying to send SMS to a premium number, please enable it in My Account ... Read More

What is MMS? Multimedia Messaging Service (MMS) is a way of sending messages containing multimedia content to and from a mobile phone through a cellular network.   What is the difference between SMS and MMS? Short Message Service (SMS) is a... Read More

SpinTel’s mobile plans are powered by Optus and offer high-speed data on your mobile. Learn what’s the available network in your area below.   Checking your coverage Simply visit the SpinTel Website and select Coverage, or you can also... Read More

Mobile outages can be frustrating, especially when you rely on your phone for work or staying in touch with friends and family. While some outages are planned and announced in advance, others are unplanned and can happen unexpectedly. Step 1: Check... Read More